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    (Last updated 12/19/2018)

    Thank you for shopping at Qolture.

    If you are not entirely satisfied with your purchase, we are here to help. Our products can be returned within 90 days of the original purchase of the product.

    To be eligible for a return, please make sure that:

    • The product was delivered to you in the last 90 days.
    • You have the receipt or proof of purchase.
    • The product is in the same state that it was delivered to you.
    • The product is unused and in its original packing materials.

    Products that do not meet these criteria will not be considered for return.

    To begin a return:

    • Log in to your account using your login name and password.
    • Click on the applicable order.
    • Select the order items that you wish to return.
    • Confirm that your refund should be made to your original payment method.
    • Print your prepared return shipping label.
    • Return the package to us!

    It may take up to 10 business days for your return to reach our fulfillment center. Once received, the product will be inspected, and if approved, a refund will be made to your payment method. Please note that depending on your credit card company, it may take an additional 14 business days after your credit is applied for it to post to your account.

    Shipping charges

    Shipping charges incurred in connection with the return of a product are refundable.

    Damaged items

    If you received a damaged product, please notify us immediately for assistance.

    Sale items

    Sale items can be refunded unless otherwise noted at the time of purchase.

    Contact us

    If you have any questions about our Return Policy, please contact us:

    1-855-476-5887 Ext. 1

    support@qolture.com